Delivery & Returns
By ordering at Watson & Waterhouse Ltd, you will receive your jewel beautifully wrapped, and accompanied with a lifetime warranty.
The following information applies to customers living in United Kingdom.
How long will my item take to arrive? - For more information around delivery times specific to your location, please contact our customer service.
How will my item be delivered? - Once your item is ready, we will send it via the Royal Mail Special Delivery service, fully insured and free of charge. For security reasons, there will be no indication of what the parcel contains. If you ordered your jewellery for a surprise proposal or gift, rest assured the item will be delivered discreetly at your convenience. Your jewellery will be carefully wrapped and placed in luxurious packaging.
Can I receive my item any sooner? - If you need your item urgently, our jewellery specialists can, in certain cases, speed up the production process. Please contact us and we will be happy to accommodate your request if possible. Please note, there is an extra fee of £ 125 included to expedite classic solitaire designs, and £ 175 for diamond-set jewellery (such halos, vintage or trilogy designs).
What about VAT and Import Duties? - You will be charged your local VAT rate of (20%) directly at checkout. No import duties apply here.
In certain cases, you may be able to reclaim VAT if you have a BFPO (British Forces Post Office) address. Please contact our team for further information.
Can I have my item sent to another address? - Yes, we can deliver your item to an alternate address. For security reasons, we will need some additional identification and proof of address if the payment was made by a debit or credit card.
Please note that items paid online through PayPal, Amazon Pay, or through V12 and Klarna finance need to be sent to your billing address for security reasons.
Can I resize my ring? - Of course! Getting the most comfortable fit can be difficult, especially when you are planning a surprise proposal. For this reason, we offer a complimentary ring resize within 30 days when you receive your item. Certain items such as full set eternity rings cannot be resized and will therefore need to be exchanged.
How do I return my item? - Orders can be returned within 30 days for a full refund. Charges incurred by a third party to receive your order can not be refunded. Please note that damaged or engraved jewellery cannot be returned. Your refund will usually be sent to you within 10 working days, but it can take up to 30 working days depending on the method of payment used. For further details, please visit our Terms and Conditions.
Instructions for returning your item will feature on your order confirmation. Our return address is listed as Watson & Waterhouse Ltd for security and insurance purposes. Before sending your item back, please notify our sales team by calling or emailing us at contact@watsonandwaterhouse.com
